Collections Specialist / Debt Recovery Specialist (Pakistan)
Ride-hailing
remote
We're looking for a Collections Specialist to help customers resolve overdue installment payments while delivering a positive customer experience. In this remote position, you'll communicate with customers, negotiate sustainable repayment solutions, and ensure compliance with internal standards and applicable regulations.
You will be responsible for
• Managing chat conversations about payments, account status, verification, and technical issues
• Helping users resolve complex problems and anticipating their needs
• Providing clear, accurate information about financial products, fees, limits, and transaction statuses
• Logging all interactions in the CRM and ticketing systems, with detailed case notes
• Meeting individual KPIs (quality, first response time, resolution rate, CSAT)
• Escalating complex or sensitive cases to the appropriate teams
You might be a fit if you have
• 1+ years of experience in chat and ticket support (ideally in fintech, banking, or another financial sector)
• Hands-on experience with CRMs, helpdesk tools, and payment dashboards (transaction flows, refunds, and chargebacks)
• The ability to quickly learn new internal tools, financial products, and compliance procedures
• A proactive mindset focused on problem-solving, customer retention, and anticipating user needs
• Excellent written and verbal communication skills in English and Urdu, with a professional, empathetic, and clear tone
• Fast and accurate typing skills
• Strong emotional resilience and attention to detail, and the ability to de-escalate tense conversations by text
• A reliable PC or laptop with a stable, wired high-speed internet connection and quiet workspace free from background noise
Explore our benefits
*different conditions apply based on hiring location and position type
Life in balance with Yango
We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is importantPsychological support
Available in different languages to support you when you need it mostLife and private health cover
Life and private health insurance
*different conditions apply based on hiring location and position typeSHARE